Page 112 - Vaculug Sustainable Report 2022

9.OUR DUTY
TO THE WIDER WORLD
9.1 As a business, we also have a duty to our people, our customers, and the wider world. ESG gives us an opportunity to bring those impacts together. We value investing in our people as we value protecting our environment and being a good corporate citizen.
9.2 Fostering openness, sustainability, and respect are our key objectives. We value everyone
and strive to work as one team. Our view on ESG is that it is a continuous process of aligning our operations and controls with our values as a company.
9.3 Our commitment to improve our social and environmental performance demonstrates a strong, well-informed management attitude and a values- led culture that is both alert and responsive to the challenges and opportunities of doing business responsibly and sustainably.
10.ESG AND OUR REPUTATION
10.1 EGS is fundamental to our reputation as a business. Reputation is built through frequent andrepeated interactions with stakeholders. When those interactions are positive, our business, andour reputation, can thrive. In an uncertain economic climate, positive reputation is one of the keydrivers to long term success.
10.2 We want all our stakeholders, from customers to investors to our people, to be proudto be a part of our business. Part of that pride is understanding how our business makesa positive contribution to the world.
10.3 Environmental - Environmental sustainability is an ethical and commercial imperative. Managing our carbon footprint goes hand in hand with the strategic necessity to operate efficiently. Our commitment
to tackling climate change at a corporate level is fundamental to our strategic objectives.
10.4 Social - Our people make up our business. Intellectual capital is core to our clients, our business model and our long-term sustainability as a business. We aim to foster an environment that values and nurtures unique talents and contributions from every individual within a culture of inclusivity. While we have progress to make, we are committed to cultivating and empowering change by building an inclusive workplace where all talents can thrive.
10.5 Governance - Good governance is foundational to our business, and all aspects of ESG. We cannot thrive without paying attention to our compliance obligations. Our business seeks to go beyond the concept of ‚“box-ticking” and embed compliance into the heart of our business.
11.OUR RESPONSIBILITY TO OUR CUSTOMERS
11.1 We have an obligation to our customers to offer them the best service. Customers are at the heart of our business, and without these partnerships our business wouldn`t exist. Part of that commitment
to customers is about responding to their needs, hearing their concerns and committing ourselves to customer satisfaction.
11.2 The best customers are those who see us
as partners in their own enterprise. In turn, those customers reward us with their continued business, and building and maintaining our world-class reputation.
11.3 ESG priorities are drawn not only from investor concerns but customer needs. Customers are asking how we are improving the world around us. How are we protecting our shared natural heritage, investing in our communities and being good corporate citizens? It is imperative on us as a business that all of our interactions with customers are reflective of who they expect us to be. And that is a partner in their own enterprise. A company they are proud to work with and recommend.
11.4 That is why it is important for you to understand ESG, its impact and what it means for our company. We want you to feel proud of being part of our business and the positive impact we have on the world, so that our customers will feel the same.
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